transformation and technology executive |
Fractional | Interim | Consultant
I create the conditions that enable transformation to thrive.
I help complex organisations turn strategic ambition into measurable outcomes, aligning business priorities, product, technology, data and organisational change around clear goals.
Led the redesign of the UK's State Pension service, supporting teams to deliver award winning services such as Get Your State Pension and Check Your State Pension.
UK Government
Department for Work and Pensions
Led the redesign of the client journey for My Service Canada Account, leading teams to review the registration and sign-in process, and to reimagine the Dashboard to enable users to get quicker access to their data and services.
Government of Canada
Employment and Social Development Canada
Led the redesign of the Railways Pensions Scheme online member services, leading the implementation of a new CMS and CRM solution, introducing user experience design and testing, new branding and new journey mapping to better enable members to understand and manage their pensions.
